Terms & Conditions

Terms & Conditions

Please read the GOAT Volunteers (GOAT) Terms and Conditions of Service carefully before submitting your online application. By submitting your application, you certify that you agree to the following Terms and Conditions:


  • GOAT Volunteers does not arrange flights or make any travel arrangements to the volunteering destination and this is the sole responsibility of the volunteer.
  • General advice concerning passport(s), visa(s) and health/vaccination requirements is available on the GOAT Volunteers site (www.goatvolunteers.com). Should GOAT Volunteers provide any suggestions and/or advice on these matters, this is purely indicative only and volunteers are responsible for conducting their own research.
  • Passport, visa, and health requirements are subject to change and the volunteer must check current requirements before departure. It is the volunteer’s responsibility to obtain all documents required for their trip to ensure that these are in proper order. GOAT Volunteers will not be liable if the volunteer fails to do so, and the volunteer will be responsible for meeting any additional cost(s) incurred by reason of such failure.
  • It is the responsibility of the volunteer, not GOAT Volunteers, to make sure that the relevant visas and/or permits are in place. Please check with the appropriate Embassy or Consulate well in advance before you travel outside your country.
  • The volunteer is responsible for carrying all necessary documents when traveling abroad, including, but not limited to, passport, visa, work/volunteer permit (where necessary), etc.
  • If the volunteer chooses to obtain a visa ‘on arrival’ for those countries that allow this process, GOAT Volunteers is not liable in any respect if, for whatever reason, the volunteer is refused a visa and cannot enter the country.
  • GOAT Volunteers shall not be responsible if entry is denied to a country due to incorrect visa or passport documentation.


  • GOAT Volunteers does not provide the volunteer with insurance of any kind. Furthermore, all volunteer projects require valid travel insurance; this is mandatory for all volunteers, on all projects. Accordingly, the volunteer is solely responsible for deciding the type, extent, and level of any insurance they require during the planned travel period and is solely responsible for organizing and covering the costs of this insurance.


  • While GOAT Volunteers provides information on suggested vaccinations, each volunteer is responsible for checking and confirming the vaccinations required for their specific destination of travel. Should GOAT Volunteers make any suggestions and provide advice on vaccinations this is for indicative purposes only. Volunteers are solely responsible for having the correct and necessary vaccinations that they require for their travel. GOAT Volunteers strongly recommend that volunteers visit their health professional at least 60-90 days before traveling outside their country.


  • GOAT Volunteers makes every effort for its fees to be affordable through strategic partnerships with local organizations
  • GOAT Volunteers projects operate with a two-fee structure: Application Fees and Project Fees.
  • Application fees and project fees are not transferable to other persons.
  • Trip add-on services (such as language lessons, PADI courses, trekking, etc.) are not included in the application or project fees.  These services incur separate charges to be paid to GOAT Volunteers or directly to the NGO partner at the sole discretion of GOAT Volunteers.


  • All volunteers who have been accepted to participate in one of the GOAT Volunteers programs in required to first apply with GOAT Volunteers.
  • A volunteer’s placement on a project cannot be confirmed until the application fee has been paid in full and in which payment has cleared.
  • The Application Fee for the volunteers initial (first) project is: US$250.
  • For all additional projects, returning volunteers receive a discounted application fee of $150 that is not subject to additional discounts
  • All Application fees are non-refundable once the placement booking has been confirmed by our local project partner.


  • Details of applicable project fees are outlined on each project page of the GOAT Volunteers Website and any fee revisions will be made public via that platform.
  • All incurred transaction costs pertaining to online, bank, or wire transfers must be covered by the volunteer.
  • Project fees may be subject to change, but will not affect volunteers who have already paid their application fee.
  • Project fees are due 60 days prior to the start of the volunteer’s placement. If the booking is made within 60 days of the start date, payment is due within 3 business days of the receipt of billing invoice. Failure to make this payment may result in the loss of the volunteer’s place on the project with no refund of the application fee.
  • All project fees shall be distributed directly to the NGO partner from the volunteer in order to maintain 100% transparency that no markup to the project fee has been added by GOAT Volunteers.
  • The volunteer acknowledges that GOAT Volunteers does not collect the project fees on behalf of the local hosting organization and any dispute about project fees arising once the project has commenced must be made with the local organization.
  • The payment of project fees does not guarantee the exact project selected. As with all volunteering in developing countries it is important that volunteers remain flexible. Staff shortages, school and public holidays, etc. may require the volunteer to take part in different projects offered by the same partner organization.


  • All trip add-on services are optional and are separate entities from the agreed to project placement
  • Add-on services are facilitated by GOAT Volunteers partners, but in some cases are provided by a third-party provider


  • GOAT Volunteers reserves the right to investigate any claim for a refund to determine its origin and if any refund is truly due to any fault of GOAT Volunteers. Should GOAT Volunteers determine that a refund is warranted due to a fault of GOAT and through no fault of the volunteer, then GOAT Volunteers will issue a refund, full or partial, in accordance with our Refund Policy Schedule (outlined below).
  • Application Fees are non-refundable once the placement confirmation is received from our local NGO partner and the volunteer candidate has been notified.  Failure to read the email notification of placement confirmation is not grounds for a refund.  In the event of a cancellation by the volunteer candidate, the Application Fee paid will be valid for any one GOAT Volunteers project for a duration of 1 year (365 days) from the date of email notification of placement confirmation.  Failure to agree to a placement within that time period will result in forfeit of the Application Fee by the volunteer candidate.
  • Project Fees are subject to the following refund policy schedule unless otherwise stated by the local hosting organization:
    • Cancellation more than 45 days from the booking start date = 100% refund less a $25 administrative fee
    • Cancellation made less than 45 days, but more than 30 days = 50% refund less a $25 administrative fee
    • Cancellation made less than 30 days = No refund
  • Once the project commences, there shall be no refunds, either full or partial, for any reason, except if deemed warranted by GOAT Volunteers and at GOAT Volunteers sole discretion.
  • All pre-booked trip add-on services are non-refundable, either full or partial, for any reason, except if deemed warranted by GOAT Volunteers and at GOAT Volunteers sole discretion.
  • The volunteer agrees that only GOAT shall make the sole and final determination if any refunds, either full or partial, are issued.


  • Volunteer agrees to be responsible for any payment made to GOAT Volunteers and/or their partners that becomes defaulted and in which any late charges or default fees become attached. In addition, if a payment made by a volunteer is in error and reversed, the volunteer shall be responsible to GOAT Volunteers and/or their partners for any error charges processing the bad payment. Furthermore, should a payment become defaulted at any time, GOAT Volunteers and/or their partners have the right to cease any volunteer service(s) on behalf of the volunteer and the volunteer shall then not be entitled to any refund.


  • Changes prior to project confirmation can be made without charge. Once registered and before the program start date, the volunteer is entitled to change their start date and duration once at no additional cost. Any further changes to their start date, destination or duration after the initial free change requires payment of an administration fee of US$50 for each change. Program changes within fourteen days of the volunteer’s start date will incur a late change fee of US$150.
  • If the volunteer changes the program start date, then the date considered for refund purposes will be the earliest of the dates planned, unless agreed otherwise in writing with GOAT Volunteers.


  • The volunteer agrees that GOAT Volunteers shall not be responsible or liable for any volunteer who contravenes any law or regulation of any country visited.
  • The volunteer must abide by the rules put in place by the GOAT Volunteers local partner organization, volunteer placement institution, and host family. Breaking these rules may result in dismissal from the program with no refund.
  • The volunteer agrees to comply with the GOAT Volunteers Code of Conduct. Volunteers must read this Code before taking part in a project. If the volunteer doesn’t follow the conditions outlined within the Code, they can be removed from the project at any time and without refund.


  • The volunteer must abide by the rules put in place by the local host organization, volunteer placement institution, and the host family with regards to alcohol consumption.
  • Drug use (other than those prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.


  • When volunteers visit GOAT Volunteers or send emails to us, they are communicating with us electronically. The volunteer therefore consents to receiving communications from us electronically. GOAT Volunteers will communicate with volunteers by email or by posting notices on the GOAT Volunteers website or social media channels. The volunteer agrees that all agreements, notices, disclosures, and other communications that GOAT Volunteers provides to them electronically satisfy any legal requirement that such communications be in writing.


  • “Volunteer Content” means any and all information and/or content that a volunteer submits to, or uses with, the GOAT Volunteers website or information (e.g., content about the volunteer, photographs, or other postings).
  • The volunteer acknowledges that as part of their participation on a GOAT Volunteers program they may, from time to time, submit photographs, testimonies, or blogs about their volunteer experiences with GOAT Volunteers. The volunteer hereby grants permission to GOAT Volunteers for the use of such photograph(s), recordings, print, videos, blogs, or electronic media in any presentation of any and all kind whatsoever. This may include, without limitation, quotes, photos, blogs, videos etc, on www.goatvolunteers.com as well as GOAT Volunteers social media pages. The volunteer acknowledges that GOAT Volunteers will most likely use such recordings and images for advertising and marketing purposes and the volunteer gives permission to do so.
  • GOAT Volunteers reserves the right (but have no obligation) to review any content provided by the volunteer, and/or to take appropriate action against the volunteer in our sole discretion if the volunteer violates any provision of these terms or otherwise creates liability for us or any other person. Such acts may include removing or modifying the content and/or terminating the volunteers access to GOAT Volunteers website and/or any of our volunteer services.


  • The volunteer agrees that GOAT Volunteers shall not be responsible to pay any compensation where the performance or prompt performance of GOAT Volunteers or our partner’s contractual obligations is prevented or affected by reasons or circumstances amounting to ‘force majeure’.
  • Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the service(s) in question could not, even with all due care, avoid such as, without limitation, plane delays, war or threat of war, civil strife, government intervention, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather conditions, fire, and similar events.


  • The volunteer agrees to indemnify and hold harmless GOAT Volunteers and the local host organization from any and all liability arising directly or indirectly out of, or in connection with, the volunteer’s travel, temporary residence in their chosen destination, and the undertaking of volunteering, trip add-on services, or tourism activities.


  • GOAT Volunteers is an equal opportunity employer. GOAT Volunteers does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, gender, sexual orientation, genetic information, age, disability, or marital status in its hiring, volunteering, or employment practices.
  • Volunteering often involves traveling to and working in parts of the world where there may be some personal risk. This includes physical injury, financial loss, mental/emotional trauma, and even death. The volunteer acknowledges and accepts sole responsibility for any such risks of whatever nature that may occur during the term of this volunteering agreement.
  • Volunteering placements are often in areas where the standards of accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same as the volunteer may be used to at home, or would find on a conventional holiday. GOAT Volunteers cannot accept any responsibility for accidents, injuries, loss of personal effects, or death, which the volunteer agrees to fully assume. The volunteer understands that during the placement certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability, criminal acts, and the forces of nature. The volunteer agrees to assume all risks associated with the journey to the maximum extent permitted by law.
  • The volunteer acknowledge that volunteering requires a degree of flexibility, and understands that the itinerary, accommodation, and modes of transport are subject to change without prior notice due to local circumstances. GOAT Volunteers shall not be responsible for any costs incurred by the volunteer which may include, without limitation, flight cancellations, hotel cancellations, taxi cancellations, etc.
  • The volunteer acknowledges that GOAT Volunteers contracts with a network of locally-based partners, companies, government agencies, charity groups and individuals throughout the country/s, to assist in hosting the volunteers locally during their placements. To the best of GOAT Volunteers knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, GOAT Volunteers will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviours of these third parties.
  • Furthermore, GOAT Volunteers disclaims any and all liability regarding any of the content provided by the volunteer. We have no way to verify that any of the information listed by the volunteer is accurate, up-to-date, or fraudulent. Should reliance on any of the volunteer information result in some kind of cause-of-action or injury to the volunteer, known or unknown, GOAT Volunteers shall have no liability or responsibility.
  • Being aware of the above, the volunteer takes any information from GOAT Volunteers at their own risk. By using any of the information, the volunteer agrees NOT TO SUE GOAT Volunteers, or any of its agents, employees, host families, or volunteers (hereinafter referred to as RELEASEES) from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, breach of contract, breach of warranty, damage, or injury that may be sustained by the volunteer, should there be any losses incurred by volunteer or reliance on any information, REGARDLESS OF WHETHER SUCH LOSS IS CAUSED BY THE NEGLIGENCE OF THE RELEASEES, or otherwise and regardless of whether such liability arises in tort, contract, strict liability, negligence, or otherwise, to the fullest extent allowed by law.
  • The volunteer agrees to irrevocably release, discharge, and agrees not to sue RELEASEES from any actions, suits, liability, claims, or other causes of action of any nature, known or unknown, which may hereafter arise from any cause whatsoever including, without limitation, those arising from the volunteer’s placement on a program.
  • Although the programs provided by GOAT Volunteers are intended help improve yourself and the world, GOAT Volunteers cannot guarantee that the results desired will necessarily occur.
  • The site, all information, content, materials and information related to the foregoing, are provided “as is” and “as available” and to the fullest extent permissible under applicable law, we and our affiliates disclaim all warranties, express or implied, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, course of dealing, usage, trade practice, title, non-infringement, non-interference, and accuracy of data. We and our affiliates do not warrant that the volunteers use of the site will be uninterrupted, error-free or virus free. The submission of any volunteer content and the download or upload of any material through the GOAT Volunteers site is done at the volunteers own discretion and risk. The volunteer will be solely responsible for any damage to the volunteer’s computer system or loss of data that may result from the download or upload of any such material or from reliance upon the site or information, and you are advised to maintain offline backup copies of all volunteer content. We are not the provider of, and make no warranties with respect to, any third-party offerings. We do not guarantee the security of any information transmitted to or from the site or information; and the volunteer agrees to assume the security risk for any information you provide using the site or information.
  • GOAT Volunteers does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use. No representation or warranty is made that the site or information provide comprehensive or accurate information. We reserve the right to filter, modify or remove content, media, information or any other material from the site or information and from the output of the site or information.
  • GOAT Volunteers reserves the right to discontinue or alter any aspect of the services provided at any time. Notwithstanding anything else contained in these Terms and Conditions, volunteer agrees that the liability of GOAT Volunteers to the volunteer shall not in aggregate exceed the amount of the registration fee paid by the volunteer.


  • Modifications to Terms. GOAT Volunteers may change these Terms from time to time. If the volunteer objects to any such changes, the volunteer’s sole recourse will be to cease using the Site and reading any more of the Information. Continued use of the Site or the Information following posting of any such changes will indicate the volunteer’s acknowledgment of such changes and their agreement to be bound by the revised Terms, inclusive of such changes.
  • Modifications to Information. GOAT Volunteers reserve the right to modify the Site and/or Information at any time without notice. If the volunteer objects to any changes to the Site or Information, the volunteer’s sole recourse will be to cease using the Site and Information. Continued use of the Site or Information following posting of any such changes will indicate your acknowledgment of such changes and satisfaction with the Information as so modified. We also reserve the right to discontinue the Site and/or Information at any time without notice. We will not be liable to you or any third-party should we exercise our right to modify or discontinue the Site.
  • Severability. If any provision (or portion of thereof) of these Terms and Conditions or Legal Disclaimer is declared by an arbitrator, mediator, or court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and, as far as possible, the arbitrator, mediator, or court shall limit the scope or application of the affected clause to the least extent possible in order that it may be valid and enforceable.
  • Governing Law. The volunteer hereby further agrees that this Legal Disclaimer shall be construed in accordance with the laws of the United States of America, and that any mediation, suit, or other proceeding must be filed only in that jurisdiction, even if the volunteer is outside that jurisdiction.
  • Injunctive Relief. A breach of this Agreement may cause irreparable and continuing damage to GOAT Volunteers for which money damages may be insufficient, and GOAT Volunteers shall be entitled to injunctive relief and/or a decree for specific performance, and such other relief as may be proper (including money damages if appropriate).
  • Remedies. Both parties agree that any controversy or claim arising out of or relating the Terms and Conditions shall be first settled by arbitration. Both parties agree that any arbitrator needs to be mutually agreed upon. Should arbitration fail, both parties agree to have their legal issue be heard before a mediator that both parties need to mutually agree upon. Should mediation fail, both parties agree that they may then have their legal issue resolved by the courts.
  • Legal Fees. In the event of any legal or equitable proceeding (arbitration or mediation) arising out of or in connection with the parties’ obligation under these Terms and Conditions, the prevailing party shall recover its reasonable attorneys’ fees and costs, including reasonable costs for experts. The prevailing party shall be the party who obtained substantially the same remedy requested, whether by judgment, appeal, settlement, or award.
  • Miscellaneous. The volunteer agrees not to directly contact any of GOAT Volunteers’ partner organizations which have been disclosed to them by GOAT Volunteers and shall not directly enter into any arrangement with the partner organizations without GOAT Volunteers’ written approval except for the following:
    • confirming travel arrangements.
    • providing information requested by the partner organization including feedback